With the Skypoint Digital Banking Security Guarantee, you’re fully protected against any transactions you didn’t make or approve. Should something ever happen, we will fully reimburse you for any unauthorized transactions made through the Skypoint Mobile app or Skypoint Online Banking2.
Be sure to sign out and close your Internet browser at the end of each banking session conducted through Skypoint Online Banking or the Skypoint Mobile app.Protect Your Passwords
Keep your password and personal verification questions (and answers) confidential. Keep in mind that no Skypoint employee will ever ask you to share this information.
Contact us immediately if you know or suspect that your password has become known to someone else, or if there has been suspicious activity in your account that you did not authorize.
The Citi Trust Group Wallet uses Skypoint Secure Cloud, which is a leading-edge technology used to encrypt and protect your account and payment information.
When enabled, Sign-In Protection adds an extra barrier between your accounts and any unauthorized users. When you enrol, or if you turn on this service, you will be asked to provide us with your phone number, and create three unique PVQs (Personal Verification Questions) with answers only you would know — such as the year and model of your first car, or your favourite vacation spot. If you have activated this service you will be asked these questions whenever you sign in to RBC Online Banking.